Sorry about that. Please check to confirm that you’ve created an account and activated it to log in to the new site. You should have gotten an email from us to activate the account. If you're still having trouble please call (562) 897-1445 for furthe

Sorry about that. Please check to confirm that you&#x2019;ve created an account and activated it to log in to the new site. You should have gotten an email from us to activate the account. If you&apos;re still having trouble please call (562) 897-1445 for further assistance.

I'm having trouble logging into my account.

Click the account icon in the site's top navigation, then select "Create Account." You'll enter your name, email, and password to get started. Once registered, you can track orders, save shipping addresses, view your order history, and check your loy

Click the account icon in the site&apos;s top navigation, then select &quot;Create Account.&quot; You&apos;ll enter your name, email, and password to get started. Once registered, you can track orders, save shipping addresses, view your order history, and check your loyalty points balance, and manage subscriptions &#x2014; all from your account dashboard.

How do I set up an account?

No, you don't need an account to place an order — guest checkout is available. That said, creating an account lets you track orders, save shipping addresses, and view your order history more easily for future purchases.

No, you don&apos;t need an account to place an order &#x2014; guest checkout is available. That said, creating an account lets you track orders, save shipping addresses, and view your order history more easily for future purchases.

Do I need an account to place an order?

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Olivia Quido Clinical Skincare

My Account

What if I originally selected "In-Store Pick Up," but then decide I want it shipped?

How do I know my order has been placed?

Can I change or cancel my order once it has been placed?

The product I want is out of stock — will it be available again?

How does in-store pick up work?

How long will the spa hold my pickup order?

Can I extend the pickup window?

What happens if I don’t pick up my order?

Where do I go to pick up my order, and where do I pay?

What if I complete my purchase online, then decide I want to pick up instead of ship?

Can I have someone else pick up my order?

Can I edit or add anything to my order?

How do I purchase a gift card?

Orders

What payment options do you accept on the website?

Do you have any offers running at the moment?

Where do I apply my promotion code?

What can I do if I forgot to use my promotion code?

Can I use more than one promo code at a time?

Do you offer treatment packages?

Payment & Promo Codes

Orders & Payment

How much does shipping cost?

How long does it take for my order to be processed?

How long does US Standard Delivery take?

How do I track my order?

Can you ship to my P.O. box?

Do you ship internationally?

Which countries do you ship to?

What do I do if my item(s) arrives damaged?

Shipping

What is your return and refund policy?

How do I return an item? (3 easy steps)

How long does it take to get my refund?

What is your international return policy?

What if I refuse my international order due to customs, duty, or VAT fees?

Can I return items to the spa if I purchased on the website?

Returns & Refunds

How do subscriptions work?

How do I manage, skip, or cancel my subscription?

Can I change my subscription delivery frequency or the products in it?

When is my subscription card charged, and can I change my payment method?

What if my subscription payment fails?

Can I return or exchange a subscription order?

Subscriptions

What services does O Skin Med Spa offer?

What amenities are available at O Skin Med Spa?

What are your spa hours, and do you accept walk-ins?

Can I purchase Olivia Quido skincare products online and pick them up at the spa?

Can I purchase Olivia Quido skincare products in the spa?

Can I get a facial while pregnant or breastfeeding?

Is there a minimum age requirement?

Do I need a skin consultation to get a treatment?

Can I ask to skip a step if I'm uncomfortable?

Can I talk during my treatment or is it meant to be quiet?

Are there any rules of spa etiquette?

What is the spa policy?

How often should I have a facial?

Spa Info

How do I book an appointment at O Skin Med Spa?

How do I determine which facial to choose?

What do I need to bring?

What should I wear?

Can I bring a guest or child with me?

What if I have some physical ailment, disability or allergies?

Can I request a specific esthetician?

Booking & Arrival

What is your cancellation / no-show policy for spa appointments?

Do you offer payment plans for spa treatments?

Can I use loyalty points/rewards toward spa services?

How should I handle gratuities?

Payment & Cancellation Policy

Do I need a consultation before a treatment?

Should I avoid certain products/treatments before my facial?

Can I get a facial if I have active breakouts, sunburn, or recent procedures?

Should I remove my makeup before my appointment?

Pre-Treatment Prep

When will I see results?

Will I be able to purchase the products that are used in my treatments?

What should I avoid after a facial?

When can I resume my normal skincare routine?

What's the aftercare procedure for medical treatments?

Aftercare

What is Olivia's Glow Rewards?

How do I join, and how many points do I get for signing up?

How do I earn points?

How do I redeem my points?

How do the reward tiers work?

How do I use my points?

What happens to my points if I return an order?

Is there a referral program?

Can I use my rewards points on spa services at O Skin Med Spa?

Rewards & Referrals