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Olivia Quido Clinical Skincare

Get help with orders, shipping, subscriptions, and skincare routines, plus O Skin Med Spa bookings and treatments. Browse our Help Center or contact support.

Olivia Quido & O Skin Med Spa Help Center

What if I originally selected "In-Store Pick Up," but then decide I want it shipped?

How do I know my order has been placed?

Can I change or cancel my order once it has been placed?

The product I want is out of stock — will it be available again?

How does in-store pick up work?

How long will the spa hold my pickup order?

Can I extend the pickup window?

What happens if I don’t pick up my order?

Where do I go to pick up my order, and where do I pay?

What if I complete my purchase online, then decide I want to pick up instead of ship?

Can I have someone else pick up my order?

Can I edit or add anything to my order?

How do I purchase a gift card?

Orders

What payment options do you accept on the website?

Do you have any offers running at the moment?

Where do I apply my promotion code?

What can I do if I forgot to use my promotion code?

Can I use more than one promo code at a time?

Payment & Promo Codes

Orders & Payment

How much does shipping cost?

How long does it take for my order to be processed?

How long does US Standard Delivery take?

How do I track my order?

Can you ship to my P.O. box?

Do you ship internationally?

Which countries do you ship to?

What do I do if my item(s) arrives damaged?

Shipping

What is your return and refund policy?

How do I return an item? (3 easy steps)

How long does it take to get my refund?

What is your international return policy?

What if I refuse my international order due to customs, duty, or VAT fees?

Can I return items to the spa if I purchased on the website?

Returns & Refunds

How do subscriptions work?

How do I manage, skip, or cancel my subscription?

Can I change my subscription delivery frequency or the products in it?

When is my subscription card charged, and can I change my payment method?

What if my subscription payment fails?

Can I return or exchange a subscription order?

Subscriptions

What services does O Skin Med Spa offer?

What amenities are available at O Skin Med Spa?

What are your spa hours, and do you accept walk-ins?

Can I purchase Olivia Quido skincare products online and pick them up at the spa?

Can I purchase Olivia Quido skincare products in the spa?

Can I get a facial while pregnant or breastfeeding?

Is there a minimum age requirement?

Do I need a skin consultation to get a treatment?

Can I ask to skip a step if I'm uncomfortable?

Can I talk during my treatment or is it meant to be quiet?

Are there any rules of spa etiquette?

What is the spa policy?

How often should I have a facial?

Spa Info

How do I book an appointment at O Skin Med Spa?

How do I determine which facial to choose?

What do I need to bring?

What should I wear?

Can I bring a guest or child with me?

What if I have some physical ailment, disability or allergies?

Can I request a specific esthetician?

Booking & Arrival

What is your cancellation / no-show policy for spa appointments?

Do you offer payment plans for spa treatments?

Can I use loyalty points/rewards toward spa services?

How should I handle gratuities?

Payment & Cancellation Policy

Do I need a consultation before a treatment?

Should I avoid certain products/treatments before my facial?

Can I get a facial if I have active breakouts, sunburn, or recent procedures?

Should I remove my makeup before my appointment?

Pre-Treatment Prep

When will I see results?

Will I be able to purchase the products that are used in my treatments?

What should I avoid after a facial?

When can I resume my normal skincare routine?

What's the aftercare procedure for medical treatments?

Aftercare

What is Olivia's Glow Rewards?

How do I join, and how many points do I get for signing up?

How do I earn points?

How do I redeem my points?

How do the reward tiers work?

How do I use my points?

What happens to my points if I return an order?

Is there a referral program?

Can I use my rewards points on spa services at O Skin Med Spa?

What happens to my points if I close my account?

Rewards & Referrals

I'm having trouble logging into my account.

How do I set up an account?

Do I need an account to place an order?

My Account

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Orders & Payment

Shipping

Returns & Refunds

Subscriptions

Spa

Rewards & Referrals

My Account