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Olivia Quido Clinical Skincare

Get help with orders, shipping, subscriptions, and skincare routines, plus O Skin Med Spa bookings and treatments. Browse our Help Center or contact support.

Olivia Quido & O Skin Med Spa Help Center

What if I originally selected "In-Store Pick Up," but then decide I want it shipped?

How do I know my order has been placed?

Can I change or cancel my order once it has been placed?

The product I want is out of stock — will it be available again?

How does in-store pick up work?

How long will the spa hold my pickup order?

Can I extend the pickup window?

What happens if I don’t pick up my order?

Where do I go to pick up my order, and where do I pay?

What if I complete my purchase online, then decide I want to pick up instead of ship?

Can I have someone else pick up my order?

Can I edit or add anything to my order?

Orders

What payment options do you accept on the website?

Do you have any offers running at the moment?

Where do I apply my promotion code?

What can I do if I forgot to use my promotion code?

Can I use more than one promo code at a time?

Payment & Promo Codes

Orders & Payment

How much does shipping cost?

How long does it take for my order to be processed?

How long does US Standard Delivery take?

How do I track my order?

Can you ship to my P.O. box?

Do you ship internationally?

Which countries do you ship to?

What do I do if my item(s) arrives damaged?

Shipping

What is your return and refund policy?

How do I return an item? (3 easy steps)

How long does it take to get my refund?

What is your international return policy?

What if I refuse my international order due to customs, duty, or VAT fees?

Can I return items to the spa if I purchased on the website?

Returns & Refunds

How do subscriptions work?

How do I manage, skip, or cancel my subscription?

Can I change my subscription delivery frequency or the products in it?

When is my subscription card charged, and can I change my payment method?

What if my subscription payment fails?

Can I return or exchange a subscription order?

Subscriptions

What services does O Skin Med Spa offer?

What are your spa hours, and do you accept walk-ins?

Can I purchase Olivia Quido skincare products online and pick them up at the spa?

Can I purchase Olivia Quido skincare products in the spa?

Can I get a facial while pregnant or breastfeeding?

Spa Info

How do I book an appointment at O Skin Med Spa?

What do I need to bring?

Can I bring a guest or child with me?

Booking & Arrival

What is your cancellation / no-show policy for spa appointments?

Do you offer payment plans for spa treatments?

Payment & Cancellation Policy

Do I need a consultation before a treatment?

Should I avoid certain products/treatments before my facial?

Can I get a facial if I have active breakouts, sunburn, or recent procedures?

Should I remove my makeup before my appointment?

Pre-Treatment Prep

What should I avoid after a facial?

When can I resume my normal skincare routine?

When will I see results?

What's the aftercare procedure for medical treatments?

Aftercare

What is Olivia's Glow Rewards?

How do I join, and how many points do I get for signing up?

How do I earn points?

How do I redeem my points?

How do the reward tiers work?

How do I use my points?

What happens to my points if I return an order?

Is there a referral program?

Can I use my rewards points on spa services at O Skin Med Spa?

Rewards & Referrals

I'm having trouble logging into my account.

General

How do I purchase a gift card?

Can I ask to skip a step if I'm uncomfortable?

Can I talk during my treatment or is it meant to be quiet?

Skincare Digital Gift Cards are available for purchase on our website. These gift cards can only be used for online purchases on oliviaquido.com. Facial Treatment Gift Cards are available for purchase on our website or at the spa. These gift cards ca

<a href="https://oliviaquido.com/collections/gift-cards/products/skincare-digital-gift-card-old" target="_blank" rel="noopener noreferrer">Skincare Digital Gift Cards</a> are available for purchase on our website. These gift cards can only be used for online purchases on <a href="https://oliviaquido.com/" target="_blank" rel="noopener noreferrer">oliviaquido.com</a>.&#xA0;<a href="https://oliviaquido.com/collections/gift-cards/products/med-spa-treatment-gift-card" target="_blank" rel="noopener noreferrer">Facial Treatment Gift Cards</a> are available for purchase on our website or at the spa. These gift cards can only be used at the spa.

Absolutely. Your comfort is our priority — just let your esthetician know at any point during your service, and they'll happily adjust or skip that step for you.

Absolutely. Your comfort is our priority &#x2014; just let your esthetician know at any point during your service, and they&apos;ll happily adjust or skip that step for you.

Up to you! We ask that conversations stay at a considerate volume out of respect for the tranquil, relaxing atmosphere and other guests' privacy — but whether you'd like to chat with your esthetician or enjoy some quiet time is completely your choice

Up to you! We ask that conversations stay at a considerate volume out of respect for the tranquil, relaxing atmosphere and other guests&apos; privacy &#x2014; but whether you&apos;d like to chat with your esthetician or enjoy some quiet time is completely your choice.

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