Shipping

How much does shipping cost?

Shipping is calculated at checkout — enter your address and it will show you the shipping cost for your order. We offer free domestic (US) shipping on orders over $250. For international orders, shipping is calculated at checkout and varies by locati

How long does it take for my order to be processed?

Order charges typically process same day. Standard shipping processing is typically 1–2 business days. During high-volume events, processing can take 5–10 business days.

How long does US Standard Delivery take?

Once processed, UPS Standard takes 1–5 business days to arrive. For states or P.O. Boxes using USPS, delivery times may vary — details are in your confirmation email. If a package is lost or stolen, contact the spa and our team will help you file a c

How do I track my order?

When your order ships from our fulfillment center, you’ll receive a shipment confirmation email with a tracking number.

Can you ship to my P.O. box?

Yes — we ship to P.O. boxes using USPS.

Do you ship internationally?

Yes, we ship to many countries outside the US. Shipping costs, along with any customs duties, import taxes, and fees, are calculated and shown at checkout for your specific address — so there's nothing extra to pay when your order arrives. Some produ

Which countries do you ship to?

Domestically: continental US, Alaska, and Hawaii. Internationally: Philippines, Hong Kong SAR, Indonesia, Israel, Japan, Singapore, Thailand, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Gr

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help. Please take a picture of the damaged item and contact us at (562) 897-1445 for further assistance. While we may not be able to guarantee your exact ord