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Returns & Refunds
What is your return and refund policy?
All Olivia Quido Skincare purchases are backed by our 100% satisfaction guarantee. If you’re not satisfied with a product purchased at oliviaquido.com, you may return it within 30 days. Outside that window, contact customer service and we’ll do our b
How do I return an item? (3 easy steps)
1. Email [email protected] or call (562) 897-1445 with your order number and the item(s) you’d like to return. 2. Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging. Include a copy of your pa
How long does it take to get my refund?
If you’re canceling an order that hasn’t shipped yet, the return can be processed immediately. If it’s already shipped, we won’t process the return until the product arrives back at the warehouse. Refunds to a credit card take 3–5 business days to re
What is your international return policy?
Please call (562) 897-1445 for assistance with international returns.
What if I refuse my international order due to customs, duty, or VAT fees?
Since duties, taxes, and import fees are already calculated and included in your total at checkout , there shouldn't be a surprise charge at delivery. If you still refuse an order at customs for any reason, we can't guarantee a refund — call customer
Can I return items to the spa if I purchased on the website?
Yes. Bring your order in its original packaging along with the order confirmation, and our staff will process your return and refund.