Orders

What if I originally selected "In-Store Pick Up," but then decide I want it shipped?

Please contact us at (562) 897-1445 and we can assist you in canceling your pick-up order and placing a new order online for shipment.

How do I know my order has been placed?

Once an order is placed, you will receive an order confirmation email. This email includes all the order details. When the order ships from the fulfillment center, a shipment confirmation email will be sent which includes tracking information.

Can I change or cancel my order once it has been placed?

Please call (562) 897-1445 to cancel or change an order. Please contact us immediately after the order is placed. We are unable to change any order that has already been shipped. Once an order has been shipped, cancellation will have to be treated as

The product I want is out of stock — will it be available again?

Yes! If the product still appears on our website then it is currently on reorder and will be restocked. Please fill out the ‘Email me when available’ form that appears on the product’s page to be notified when it’s back in stock. If the product has b

How does in-store pick up work?

During checkout, select ‘In-Store Pick Up’ as your delivery method. Order by 3:00 p.m. to pick up next day — orders placed after 3:00 p.m. require an additional day for fulfillment. You’ll receive an email when your order is ready. Pick-up location i

How long will the spa hold my pickup order?

You have 7 days to pick up your order before it’s returned to the warehouse. Call (562) 897-1445 to arrange a new pickup date and time.

Can I extend the pickup window?

We’re not able to extend pickup windows. If you can’t pick up by the end of day 7, your order will be returned to the warehouse. Call (562) 897-1445 to arrange a new pickup date and time.

What happens if I don’t pick up my order?

We will contact you to arrange a new pickup date and time.

Where do I go to pick up my order, and where do I pay?

Visit our front desk and our staff will assist you. Payment is collected online at checkout, prior to placing your pickup order — no payment is collected at the spa unless you choose to purchase additional items.

What if I complete my purchase online, then decide I want to pick up instead of ship?

Contact us immediately at (562) 897-1445 and we can cancel your online order and place a new order for pick-up at the spa. If you’ve already received a confirmation that your order has processed and/or shipped, we’re unable to cancel or change the de

Can I have someone else pick up my order?

Yes — forward your order confirmation email to whoever will be picking it up.

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.