Please call (562) 897-1445 to cancel an appointment. We require at least 24 hours notice to cancel or reschedule a service at no charge. Cancellations or changes made after that window are subject to a $40 charge per service, so a valid credit card i

Please call (562) 897-1445 to cancel an appointment. We require at least 24 hours notice to cancel or reschedule a service at no charge. Cancellations or changes made after that window are subject to a $40 charge per service, so a valid credit card is required at the time of booking (this also applies to gift card and certificate holders).Please also plan to arrive on time &#x2014; late arrivals aren&apos;t able to extend their scheduled treatment time, and you&apos;ll still be responsible for payment for the full service.

What is your cancellation / no-show policy for spa appointments?

Yes — treat now, pay later with Cherry financing. Learn more and apply here.

Yes &#x2014; treat now, pay later with Cherry financing. Learn more and apply <a href="https://oliviaquido.com/pages/cherry-financial" target="_blank" rel="noopener noreferrer">here</a>.

Do you offer payment plans for spa treatments?

Yes, call (562) 897-1445 or ask the front desk about our Spa Rewards program.

Yes, call (562) 897-1445 or ask the front desk about our Spa Rewards program.

Can I use loyalty points/rewards toward spa services?

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Olivia Quido Clinical Skincare

Payment & Cancellation Policy

What if I originally selected "In-Store Pick Up," but then decide I want it shipped?

How do I know my order has been placed?

Can I change or cancel my order once it has been placed?

The product I want is out of stock — will it be available again?

How does in-store pick up work?

How long will the spa hold my pickup order?

Can I extend the pickup window?

What happens if I don’t pick up my order?

Where do I go to pick up my order, and where do I pay?

What if I complete my purchase online, then decide I want to pick up instead of ship?

Can I have someone else pick up my order?

Can I edit or add anything to my order?

Orders

What payment options do you accept on the website?

Do you have any offers running at the moment?

Where do I apply my promotion code?

What can I do if I forgot to use my promotion code?

Can I use more than one promo code at a time?

Do you offer treatment packages?

Payment & Promo Codes

Orders & Payment

How much does shipping cost?

How long does it take for my order to be processed?

How long does US Standard Delivery take?

How do I track my order?

Can you ship to my P.O. box?

Do you ship internationally?

Which countries do you ship to?

What do I do if my item(s) arrives damaged?

Shipping

What is your return and refund policy?

How do I return an item? (3 easy steps)

How long does it take to get my refund?

What is your international return policy?

What if I refuse my international order due to customs, duty, or VAT fees?

Can I return items to the spa if I purchased on the website?

Returns & Refunds

How do subscriptions work?

How do I manage, skip, or cancel my subscription?

Can I change my subscription delivery frequency or the products in it?

When is my subscription card charged, and can I change my payment method?

What if my subscription payment fails?

Can I return or exchange a subscription order?

Subscriptions

What services does O Skin Med Spa offer?

What are your spa hours, and do you accept walk-ins?

Can I purchase Olivia Quido skincare products online and pick them up at the spa?

Can I purchase Olivia Quido skincare products in the spa?

Can I get a facial while pregnant or breastfeeding?

Spa Info

How do I book an appointment at O Skin Med Spa?

What do I need to bring?

Can I bring a guest or child with me?

Booking & Arrival

Do I need a consultation before a treatment?

Should I avoid certain products/treatments before my facial?

Can I get a facial if I have active breakouts, sunburn, or recent procedures?

Should I remove my makeup before my appointment?

Pre-Treatment Prep

What should I avoid after a facial?

When can I resume my normal skincare routine?

When will I see results?

What's the aftercare procedure for medical treatments?

Aftercare

What is Olivia's Glow Rewards?

How do I join, and how many points do I get for signing up?

How do I earn points?

How do I redeem my points?

How do the reward tiers work?

How do I use my points?

What happens to my points if I return an order?

Is there a referral program?

Can I use my rewards points on spa services at O Skin Med Spa?

Rewards & Referrals

I'm having trouble logging into my account.

General

How do I purchase a gift card?

Can I ask to skip a step if I'm uncomfortable?

Can I talk during my treatment or is it meant to be quiet?